We’re in our benefits open enrollment period at work now. In years past we could log on to a website and make selections ourselves. This year, they decided to change it. We have to call in and make our choices with a representative. We were told the process takes about half an hour.
Um, okay. I’m sure you can relate to my trepidation. Calling in with hundreds of other people has the potential to really suck. First there’s the possible wait time. And then there’s the person on the other end of the line who could be a truly grumpy automaton, making the same speech, hour after hour, day after day, telling people their copays and their rates are going up.
Imagine my surprise when a very pleasant voice, self-proclaimed to be Debbie, answered on the second ring. As it turned out my wariness was unfounded. Debbie was very knowledgeable and willing to share in a manner that was extremely understandable even for someone like me who is admittedly resistant to all things insurance.
Believe it or not, the entire process ended up being fun, thanks to Debbie. And, again due to her patience and ability, I now get some of the big, scary insurance falderal. Yeah, how amazing is that? She didn’t even hang up on me when I touched on the orangutan living within my skull.
The only thing she couldn’t help with was the whole 401K investment hoopla but, during our lovely chat she happened to mention that her hubby is in that field. Too bad she didn’t also give me his number. I sure could use someone like her to explain all that to me too.
No comments:
Post a Comment