Eleven years ago, back before the days of auto-transfer everything, I pulled up to the bank drive through intending to make a loan payment. I had the cash clipped to the coupon. I tucked it securely into the carrier and sent it on its way. A moment later the teller asked where the money was for the payment. I’m sure I said something stellar at first, like huh as I knew it was attached and included. She repeated the question, stating that all she received was the coupon.
On and on it went from there, as you might imagine. I am one hundred percent certain, beyond a shadow of a doubt, that I sent it through the tube. She insists I didn’t. I was so positive I requested them to review the tape of me assembling the carrier. After longer than it should have taken, the manager credited my account since I’d been a good and loyal customer for almost fifteen years. When I pushed on why they weren’t interrogating her instead of me but I was ignored. It was however, the last time I ever saw her there.
The outcome was that even though I had done nothing other than attempt to make a loan payment in the same manner I had been for several years I was banned from using the drive up. Yes, treated like a damn criminal for doing something as sinister as trying to be responsible and pay my bills. Punishment – indefinite.
Today I had a whole slew of errands to do, including making a small deposit. It had been a few years since I attempted the drive up and I was very busy so I gave it a try. Nope. Still forbidden, have to come inside. Which made me extremely angry. So when the teller who has been there the entire time I’ve been banking there asked how I was I responded honestly. I guess I looked and sounded as furious as I was because her boss joined us almost instantly. I explained my outrage and was promised the matter would be reviewed.
An hour later the supervisor called me. The ban has been lifted. I am no longer condemned to parking and standing in line for minor transactions. I was very well behaved and thanked her politely. Aren’t you proud of me since you know that’s not at allwhat I was thinking?