Within the past year one of our local hospital conglomerates
installed a high-tech database which will allow all the physicians and
departments under the name umbrella to share patient information. They spent
who knows how much money advertising that the slight inconvenience of double
checking this information at everyone’s next office visit would be worth it in
the long run. Having this in place will supposedly streamline things in the
future.
Hmm. Okay. Not sure how I feel about absolutely everyone who
works for the newly named Medical Group having access to all my personal
records but there was no option that would have permitted me to decline.
Hopefully the employees are well-versed in HIPPA laws and understand the
meaning of confidentiality. Yes, I know. No need to say it but one should
always have hope.
My true displeasure is this. After all the hype of becoming
one group, one name, one big happy healthcare family, I discovered that it
wasn’t not exactly accurate. Information may be shared but billing is not.
I don’t know about you but my insurance isn’t all-inclusive.
There are deductibles that must be paid and charges that are not covered. The
hospital was very accommodating in that they will set up a monthly payment
plan. The problem arose when the doctor’s office ordered tests that were
performed in the hospital proper. The charges were not combined into one nice
tidy bill. Oh no. Of course not. I received
a bill last week and a separate one yesterday.
When I called to arrange to add the most recent to my
payment plan today my request was met with total silence. I thought for a
moment. No, I hadn’t slipped into some foreign language. I was almost certain
of it. So I waited and then repeated myself. I was informed, in a very
unpleasant tone, that it was not possible, that they are not one and the same
and that I needed to make my payment directly to them. I tried again, reminding
her of their claim to becoming unified and she got nasty. She insisted that I
pay them immediately.
Good luck with that. I already have the check ready for the
nice people at the hospital this pay. She can get in line and wait her turn.