Eleven years ago, back before the days of auto-transfer
everything, I pulled up to the bank drive through intending to make a loan
payment. I had the cash clipped to the
coupon. I tucked it securely into the
carrier and sent it on its way. A moment
later the teller asked where the money was for the payment. I’m sure I said something stellar at first,
like huh as I knew it was attached and included. She repeated the question, stating that all
she received was the coupon.
On and on it went from there, as you might imagine. I am one hundred percent certain, beyond a
shadow of a doubt, that I sent it through the tube. She insists I didn’t. I was so positive I requested them to review
the tape of me assembling the carrier.
After longer than it should have taken, the manager credited my account
since I’d been a good and loyal customer for almost fifteen years. When I pushed on why they weren’t interrogating
her instead of me but I was ignored. It
was however, the last time I ever saw her there.
The outcome was that even though I had done nothing other
than attempt to make a loan payment in the same manner I had been for several
years I was banned from using the drive up.
Yes, treated like a damn criminal for doing something as sinister as
trying to be responsible and pay my bills.
Punishment – indefinite.
Today I had a whole slew of errands to do, including making
a small deposit. It had been a few years
since I attempted the drive up and I was very busy so I gave it a try. Nope.
Still forbidden, have to come inside.
Which made me extremely angry. So
when the teller who has been there the entire time I’ve been banking there
asked how I was I responded honestly. I
guess I looked and sounded as furious as I was because her boss joined us
almost instantly. I explained my outrage
and was promised the matter would be reviewed.
An hour later the supervisor called me. The ban has been lifted. I am no longer condemned to parking and
standing in line for minor transactions.
I was very well behaved and thanked her politely. Aren’t you proud of me since you know that’s
not at all
what I was thinking?
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